A week or so ago, I ordered from this website http://www.chocolatl.co.uk/. I found the item through a Google search, and have never used the site before.
Anyway, we hadn't recieved the order and I was going to chase it up, but they called to apologise, they had not had a confirmation of the order and so had not processed it - problem with their systems - but did I still want to go ahead.
They could have just shipped today and I would have thought they were a bit slow, but now I feel better - I know that everything is back on track - and they offered to include 'a little present' becasue of the delay. I feel even better about the order now (even though it is a bit late)
Of course the shipment has not arrived yet, but with one call they have rebuilt, and increased their reputation with me.
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