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Thread: Best Tactics to respond to Negative Reviews

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    Best Tactics to respond to Negative Reviews

    If youíre wondering how to respond to negative reviews, it depends a lot on the severity and nature of the review, but there are some guiding principles:

    Never be confrontational
    Address the root cause of the issue (listen to what your customers are saying!)
    Always respond and apologize
    Offer to make things right
    Say thanks
    Respond in a timely fashion

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