If for whatever reason your sites increased traffic causes problems for the server it may be necessary for the support department to "throttle" your site (restricting the number of simultaneous visitors or maximum throughput, etc.) or possible even disable it. This is done in fairness to the other customers on your server. Remember that you're on a shared hosting platform (hosting plans L1 - L4) and one customer cannot jeopardize the operation of the server for all of the other customers. However, we will do what we can to keep your site up as best as we can. We may even be able to offer suggestions as to what you can do to modify your site to handle the increased traffic or whatever may be happening to adversely effect the servers. Note that this "throttling" is NOT the same as "Bandwidth Throttling" mentioned below! If it is necessary to throttle your site for some reason the support department will contact the owner of the account with the details. If there is a problem with your site that you can resolve, once you've resolved it we will most likely be able to reduce (or completely remove) the throttle that was put in place.