XXX,
I posted that feedback after your initial response to my email asking for a refund, which was thus:
"I did not state that it was an original, it was stated used. This is not illegal it is a back up copy which I own the original "
That made your case quite clear. I'm saddened to see that you're being unco-operative when you're so clearly in the wrong, AND breaking the law.
If I don't see a positive resolution within the next 24 hours, I'm afraid I will have to report you to ELSPA (
http://www.elspa.com/piracy/apu.asp) and EA Games' Piracy department, and eventually the police. I hope it will not come to this.
Mark