What strikes me most is that some of the fundamental issues (such as the premature emails) were mentioned at the start of this blog in 2008 and apparently have still not been addressed 2 years on. This is not indicative of a user friendly development team.

Anyone who has shopped on line will know how easy it is for things to go wrong at the checkout and for the order not to be placed. The only email that should go out, other than an order and payment combined confirmation email, is one informing the customer, after a reasonable period of time, that the order is incomplete if indeed it is.

If you use it for long time and you have many customers on cubecart system, you will hate Cubecart very much.

The system becames slower and slower when there are more and more customers and orders.
I have to remove some old inventories and history orders from time to time to avoid the slowness of this system.

It’s the worst decision when I chose Cubecart4 as my shopping cart 18 months ago.
I had to modify the system many times.

I’m grateful to 16 Richard and I modified the two files(cc_session.php and cc_admin_session.php) few minutes ago.
It’s one of the biggest bug I ever heard from my customers, and I think that bug makes many customers go away from my store.

If I were Al, I would worry less about this post and concentrate more on creating a shopping cart that works. It’s no secret that there are glaring holes in the functionality of the cart that have gone ignored for years. I hung on for so long because I figured that the more the people at Cubecart worked with shop owners, the more they would understand and address our needs. Unfortunately, the opposite seems to be the case.

Fix the USPS issue, streamline the checkout process, let people see the shipping costs before checkout and without having to create an account and there’s a chance you can win me (and plenty of others) back.

Look forward to the review of that when it’s released or maybe a beta review of 5?

Furthermore, my responsibility is to my readers to write something accurate, not to software developers, especially in your case where I paid for your software (as opposed to many of my other reviews where I was given a free copy to review).

I initially wrote a good review, and people bought your software because of it, then I changed my review as I got deeper into using the product over a year, and people changed their minds with me. It may hurt your business, but don’t blame me for pointing out flaws that are there.

Instead of coming back to this blog to complain about this review you could come back to this blog to say how you addressed the problems I mentioned and made your software better.

I’m using 4.3.7 on one of my sites, which is the newest version available, and I don’t think any of the things mentioned above have been fixed. And if I were paying for the cart to be custom developed I still would not have released the final payment to the developer because of the various small bugs (which you may not consider bugs, but I do).

Now compare your cart to Interspire, which also got a bad review. They haven’t fixed everything yet, but some things they fixed right away, within a couple weeks, others they have fixed as time goes on.

If you fix things and change things I’ll be glad to write another review. But that hasn’t happened yet.

Please remember that *if* you have a problem with CC and you contact support for help we will do everything we can to help you. We do take responsibility and we do care.